Our LocationSmart Autos, NairobiCall us+254 106 1000850

Privacy Policy

Last updated: July 2026

This Privacy Policy explains how CarCrave ("we", "us") collects, uses and protects your personal information when you visit our website or place an order. We are committed to handling your data responsibly and in line with the Kenya Data Protection Act, 2019.

1. Information we collect

  • Order details you provide at checkout: your name, phone number, email address, delivery address and the items you order.
  • Communication you send us by phone, WhatsApp or email.
  • Technical data collected automatically, such as your device type, browser and general usage of the site through cookies and analytics.

2. How we use your information

  • To process, confirm, deliver and support your orders.
  • To contact you about your order or respond to your enquiries.
  • To improve our products, website and customer service.
  • To send you offers or updates — only if you have asked to receive them. You can opt out at any time.

3. Sharing your information

We do not sell your personal information. We only share it where necessary to run our business, for example with delivery and courier partners so your order can reach you, or where we are required to do so by law. These partners are only given the information they need to complete the delivery.

4. Cookies

Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences and understand how the site is used. You can control or delete cookies through your browser settings, though some features may not work as well without them.

5. Data security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Our website is served over a secure (HTTPS) connection.

6. Your rights

You have the right to access the personal information we hold about you, to ask us to correct or delete it, and to withdraw consent to marketing. To make a request, contact us using the details below.

7. Data retention

We keep order and customer information only for as long as necessary to fulfil orders, meet our legal and accounting obligations, and support any warranty or return claims.

8. Contact us

CarCrave · Nairobi, Kenya
Phone / WhatsApp: +254 106 100085
Email: info@carcrave.co.ke